Coinbase Pro requires two identity verification steps for all users. These verifications are requested during the sign up process and are required prior to depositing funds or trading.
Verification requirements for US customers
For US customers, we require a driver's license or state ID. Because state residency is required for compliance and regulatory reasons, we cannot accept a passport for identity verification. Verification can be completed here.
Unfortunately, if you are not able to complete the identity verification requirements, you will not be able to trade on Coinbase Pro. We are not able to manually bypass any requirements for customers. Verification can be completed here.
Verification requirements for UK customers
1. Two ID uploads
Verification requirements for customers in all other countries (Australia, Canada, Singapore, and European countries)
Below are some suggestions for troubleshooting any issues you may have with these verifications.
If you are having difficulty successfully uploading a passport, driver's license or state ID, please ensure the following:
90% of customers are able to resolve issues with ID verification by taking a snapshot using Coinbase's mobile app with the camera on their mobile phone. Once the app is installed, go to Settings, then Identity Verification.
There are several reasons why the identity verification process may fail:
Unfortunately, we have no manual processes for circumventing these requirements. If you are unable to complete them, you will not be able to use Coinbase Pro at this time.