Coinbase Pro is a separate service offered by Coinbase that requires two forms of ID verification.
If you’re having trouble verifying your ID, we recommend using the Coinbase mobile app. Any ID verification done on your Coinbase account will apply to your Pro account. 90% of customers are able to resolve issues with ID verification by using the Coinbase mobile app and the camera on their mobile phone. Once the app is installed, go to Settings, then Identity Verification.
For US customers:
For EU, Australian, Canadian and Singaporean customers:
For UK customers:
If you are having difficulty successfully uploading a passport, driver's license or state ID, please make sure:
Please make sure you are uploading a supported ID type. Supported ID types are listed when you begin the ID verification process. Unfortunately, we can't accept any IDs other than the supported types. If you don't have a supported document (typically these include documents like a passport, id card, or driver license), or your ID is expired, you'll need to apply for, or renew, a valid ID before completing the upload.
Identity Verification and Address Verification Troubleshooting:
These are the most common reasons and possible solutions if you are unable to successfully complete address verification:
If you’re still unable to successfully verify your identity after several attempts, please contact Coinbase Customer support to initiate a manual review.