Verifying Your Identity

Jun 28, 2018

Coinbase Pro requires two identity verification steps for all users. These verifications are requested during the sign up process and are required prior to depositing funds or trading.
 

Verification requirements for US customers
 

1. Document upload

For US customers, we require a driver's license or state ID. Because state residency is required for compliance and regulatory reasons, we cannot accept a passport for identity verification. Verification can be completed here.
 

2. Residential address and SSN
You must provide your residential address and last four digits of your Social Security number (SSN) during the sign up process. If you’re having trouble entering this information, please refer to the troubleshooting tips at the end of this article.


Unfortunately, if you are not able to complete the identity verification requirements, you will not be able to trade on Coinbase Pro. We are not able to manually bypass any requirements for customers. Verification can be completed here.
 

Verification requirements for UK customers
 

1. ID Upload
Government identification such as an ID document, Driver's License, or Passport is accepted. Verification can be completed here.

2. Verification questions
You will be asked questions to verify your identity against national identification databases. Verification can be completed here.



Verification requirements for customers in all other countries (Australia, Canada, Singapore, and European countries)

1. Two ID uploads
In these countries we require two identification documents. Acceptable documentation includes:
  • Passport
  • Driver's License
  • National ID card

Verification can be completed here.
 

Troubleshooting issues with verifying your identity

Below are some suggestions for troubleshooting any issues you may have with these verifications.

Document Upload

If you are having difficulty successfully uploading a passport, driver's license or state ID, please ensure the following:

  • You have a webcam and Adobe Flash is enabled in your browser.
  • The document is not expired or considerably damaged.
  • The image is clear and all borders of the document are fully visible.
  • The image is bright and well lit.
  • There is no glare on the document.
  • For more troubleshooting tips, please refer to our tutorial video.

90% of customers are able to resolve issues with ID verification by taking a snapshot using Coinbase's mobile app with the camera on their mobile phone. Once the app is installed, go to Settings, then Identity Verification.
 

Address Verification

There are several reasons why the identity verification process may fail:

  • If you have recently changed your address or made other changes in your identifying information. (For US residents you may have received a new Social Security Number, for example)
  • Your personal information must appear exactly as it does on official documents (i.e. your legal name, not a nickname, etc.).
  • We also may not have enough information on record to sufficiently verify your identity at this time. This unfortunately affects our younger customers more often.

Unfortunately, we have no manual processes for circumventing these requirements. If you are unable to complete them, you will not be able to use Coinbase Pro at this time.

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